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TOWN OF ENFIELD
LIBRARY DEPARTMENT
HEAD OF CIRCULATION

GENERAL STATEMENT OF DUTIES: Responsible for overseeing entire circulation activity, including the issuing, return and record keeping procedures of the library, assigning job tasks to library pages, train library assistants in computerized circulation functions.

SUPERVISION RECEIVED: Works under the general supervision of the Director of Libraries within general procedural and policy guidelines.

SUPERVISION EXERCISED: Directs activities of Library Assistants and Pages.

ESSENTIAL JOB FUNCTIONS: Regular & punctual attendance; assigns job tasks to Library Assistants and Pages and verifies accuracy of assignments; provides monthly and annual reports of circulation activity; recommends usage of reading and reference material; makes work schedules; trains Library Assistants in computerized circulation functions; covers at circulation desk.

OTHER JOB FUNCTIONS: Recommends usage of reading and reference material; performs other related work as required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to reach with hands and arms, stand, sit, walk, use hands to finger and grasp, handle, feel or operate objects, tools, or controls and talk or hear. The employee is occasionally required to climb, balance, stoop and crouch.

Hand-eye coordination necessary to operate computers and various office equipment.

The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT: The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to perform tasks requiring independent knowledge in addition to procedures or instructions provided. Must be able to concentrate on fine detail with constant interruption and remember assignments given over long periods of time.

Noise level in the work environment is generally quiet.

MINIMUM QUALIFICATIONS:

KNOWLEDGE, SKILL AND ABILITY: Knowledge of library reference and cataloging methods; knowledge of bibliographic sources of information; decision making ability; ability to maintain appropriate records and reports of activities. Computer knowledge & skills as well as knowledge of CONNECT system and its uses, ability to convey this to the public as well as staff, and ability to remain current as computer technology changes.

PERSONAL ATTRIBUTES: Ability to deal with associates and the public in a courteous manner; ability to make decisions of other than a routine nature in order to meet controlling conditions; neat personal appearance; emotionally stable; pleasing manner.

EXPERIENCE AND TRAINING: Requires Bachelor's Degree plus three to five years’ progressive library experience.

This job description is not, nor is it intended to be, a complete statement of all duties, functions and responsibilities that comprise this position.

Revised: 2/1/99

Department Head Circulation

Russell Library

Position Definition
Plans, organizes and supervises the activities of the circulation unit; oversees circulation staff; assists library patrons in the use of library services, facilities, and equipment; interprets library policies for patrons; and coordinates activities with other unit heads.

General Duties

• Receives oral or written direction from Library Director and/or the Assistant Director.
• Plans work according to library schedule or standard routine.
• Establishes priority of work tasks.
• Participates in the development of operating policies and procedures.
• Participates through suggestions, in the near-term and long range planning of library services.
• Participates in library special projects as required or as necessary.
• Evaluates circulation operating procedures, and makes adjustments as needed to improve efficiency.
• Assigns work to paraprofessional and clerical staff.
• Supervises the circulation of the library collection of books and non-book materials.
• Oversees the enrollment of new patrons to the library.
• Provides service and book and media collection information and advice to new and current patrons.
• Supervises book reserve system.
• Responsible for appearance and order of adult collection.
• Supervises the receiving and recording of overdue fines.
• Recommends employment, promotion, and retention of unit staff members.
• Participates in periodic evaluation of assigned employees.
• Provides training exercises for circulation unit employees.
• Reviews and resolves personnel problems within unit as possible.
• Inspects damaged circulation materials, including books and equipment.
• Identifies cataloging errors and refers books or materials to technical unit.
• Maintains performance and repair of circulation equipment.
• Recommends equipment improvements.
• Maintains circulation data and prepares regular statistical reports for the Director.
• Reports work accomplished to Director.

Additional Duties

• Performs routine circulation desk duties as necessary.
• Oversees return of books and materials to shelves or storage places.
• Oversees billing and collections operations.
• Performs duties in other library divisions as needed.
• Supervises and provides continuing training to full-time, part-time and library volunteers.

Supervised By
Receives general supervision from Library Director and the Assistant Director.

Qualifications Profile

• The skills and knowledge required would be acquired with a Master's Degree in Library Science, and four years of increasingly responsible professional library work, preferably with experience in library circulation control work.
• Ability to apply principles of library science to solve practical problems and deal with a variety of concrete variables where only limited standardization exists.
• Ability to supervise.
• Knowledge of supervisory methods, including work delegation, scheduling, evaluating performance and maintaining morale.
• Ability to relate effectively to library patrons and to co-workers.
• Ability to prepare clear and concise statistical and narrative reports.
• Ability to acquire skill to oversee and to operate word and data processing equipment.

License or Certificate
Not Applicable.

Note: The description is illustrative of tasks and responsibilities. It is not all-inclusive of every task or responsibility.

TOWN OF MONROE
JOB DESCRIPTION
CIRCULATION SERVICES MANAGER

Department: Library

Position Overview: Under the supervision of the Adult Services Librarian, performs responsible and varied paraprofessional, technical, and clerical work for the Adult Department in the area of circulation services.  Plans, organizes, and manages the proper functioning of the circulation division on a daily basis.  Also assists patrons in the use of library services, equipment, and facilities.  

Primary Responsibilities:

• Understands and is able to perform all jobs related to circulation services, including but not limited to: charging, discharging, and renewing library materials; registering and re-registering patrons; receiving and processing reserves and system-level hold requests; routing interlibrary loan requests; collecting and recording fines and fees; handling the bookdrops and people counters; and sending and receiving Connecticar shipments
• Receives and resolves circulation-related problems
• Carries out procedures to identify and retrieve overdue materials, and settles problems arising from late, damaged, or lost materials
• Monitors the daily operation of the online circulation system, and acts as local liaison with the network on circulation matters
• Oversees the delivery of library materials to homebound patrons
• Trains staff and volunteers assigned to Adult Department circulation services; makes job assignments  and verifies that assignments are carried out properly
• Makes schedules for staff and volunteers working in Adult Department circulation services
• Maintains statistics on circulation activity and on the use of non-circulation library services that are recorded at the Circulation Desk, and provides periodic reports of same, as directed
• Recommends work procedures following professional standards; communicates with the Library Director and the Adult Services Librarian regarding circulation policies and procedures
• Responsible for the appearance and order of the Adult Department Circulation Desk and office, the new book collection, the magazine and newspaper collection, and the audiovisual collection
• Works with staff and volunteers to shelve, shelfread, and shift in the Adult Department stacks
• Inventories and reports circulation supply needs

Additional Responsibilities:

• Assists in selecting materials for acquisition and withdrawal, as assigned
• Provides patrons with general information on library services; assists and instructs patrons in using library services, equipment, and facilities
• Works at other public service desks, as needed
• Assists in performing non-circulation work in the Adult and Children's Departments, as needed
• Attends professional and community meetings, workshops, and conferences, as required
• Supervises all library operations on occasion, as assigned
• Performs other duties, as assigned

Supervision Received: Receives direct supervision from the Adult Services Librarian and general supervision from the Library Director.   

Supervision Exercised: Under the direction of the Adult Services Librarian, supervises staff and volunteers assigned to Adult Department circulation services

Required Knowledge, Skills, and Abilities:

• Thorough knowledge of public library services and programs
• Strong oral and written communications skills
• Ability to interact courteously and effectively with the public and with other staff
• Ability to respond in an effective manner to the concerns of library patrons
• Ability to understand and interpret library policies, procedures, and rules
• Ability to keep records accurately
• Ability to organize work for efficient use of time
• Ability to word process and type with reasonable speed and accuracy
• Ability to represent the library at professional and community meetings
• Ability to work independently

Minimum Qualifications: Bachelor's Degree required.  A minimum of 2 years' relevant experience working in a public library, a demonstrated customer-service orientation, and familiarity with automated integrated library systems preferred.  Working knowledge of computer word processing programs desirable. 

Physical Requirements:

• Ability to move and/or lift materials up to 25 pounds
• Ability to push a loaded book truck weighing up to 300 pounds
• Regularly required to stand, walk, bend, kneel, crawl, reach, climb, balance, and sit
• Ability to operate a keyboard at efficient speed and typical office equipment, including computer hardware
• Regularly required to talk and/or hear; use hands to operate objects, tools, or controls; and reach with hands and arms
• Vision and hearing at or correctable to "normal ranges"
• Occasionally required to attend off-site meetings
• Occasionally exposed to outside weather conditions
   

Circulation Manager

Wilton Library

Summary of Responsibilities:
Establishes and administers procedures for operation of Circulation Department. Supervises Shelving Supervisor, circulation staff, in coordination with other supervisors, regarding circulation desk work. Assists in the interviewing, training, and evaluation of circulation and shelving staff.

Education and Training Required:
Holds a Bachelor's degree from an accredited university or college. Exhibits a proven ability to deal with the public, manage a department, organize tasks, and initiate service improvements.

Reports to:
Library Director

Duties/Responsibilities:
Prepares weekly schedule for manning service desks (Circulation, Reference, and Children's Services) and the work schedule for shelvers.

Keeps track of vacation and meeting schedule for various staff members in order to insure proper coverage at all times in all areas.

Conducts interviews and hiring of circulation and shelving staff. Performs training and evaluation of circulation staff. Coordinates training of new shelvers with Shelving Supervisor.

Is aware of all events, shows, classes taking place at the Library and disseminates that information to all members of the Circulation staff so they can respond to any questions the public may have and be able to register interested patrons. Creates and maintains an events information binder at the Circulation Desk

Trains new Circulation staff. Creates and maintains manual and other necessary training materials for new employees.

Holds a Circulation Department meeting once a month to go over changes, discuss problems, etc. Communicates with shelvers about changes and problems as necessary.

Oversees the supply of necessary forms for patron and staff use at the Circulation Desk so staff is not left hanging at any time.

Prepares overdue notices on Tuesday and Friday mornings.

Sets Day End Processing in the Dynix Circulation Module each night and checks each morning to be sure that it ran properly.

Responds to patron's concerns regarding overdue notices they may have received, late fees they have accrued, claims they returned an item or never had one out that is on their record and then follows up with the appropriate documentation and disposition.

Runs monthly reports (Lost and Paid Reports, Claims Returned Reports, Trace Reports).

Calls patrons concerning items that are overdue to get the material back.

Decides if a damaged item is beyond repair and that the patron who borrowed it must pay for its replacement.

Puts traces on items that cannot be located in the library.

Creates new or replacement library cards.

Records receipt of the newspapers each day.

Corrects item records as necessary to reflect accurately their location, circulation period, etc.

Attends monthly staff meetings and training sessions (the latter, as appropriate).

Performs other duties as required to insure the smooth operation of the Library and the provision of excellent customer service.

Hours:
Full-time position. 35 hours per week.

revised 8/02